Return Policy
We want you to have a great experience with our products, and we’re always here to help if something doesn’t arrive as expected.
Because our products are consumable food items, we’re unable to accept returns once orders have left our facility in accordance with food safety guidelines. However, if there’s an issue with your order, we’ll do our best to make it right.
Refunds & Replacements
We may offer a refund or replacement if:
- Your item arrived damaged
- You received the wrong item
- Your order arrived defective or unusable
If this happens, please contact us within 3 days of delivery at info@bluehourfoods.com with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Our team will work with you to find the best resolution.
Non-Refundable Situations
At this time, we’re unable to offer refunds or returns for:
- Taste or flavor preferences
- Change of mind
- Products delivered correctly and in good condition
- Opened or partially consumed items
Shipping Issues
If your package is lost or arrives significantly delayed, please reach out and we’ll help investigate the issue with the carrier.
Questions? Contact us anytime at info@bluehourfoods.com— we’re happy to help.